The Order Search option in Connect is a great way to find details on orders based on limited information.The 'Orders Search' screen allows orders to be searched based on certain criteria while limiting search results to prevent too much data from being returned.
While logged into Connect, click the 'Orders' tab on the left side menu and select the 'Orders Search' tab from the drop down menu.
Search for a Specific Order
- Enter the criteria and click the 'Search' button on the bottom left corner.
- After the orders have loaded, click on one to access their Order Details.
Note: This page does NOT load any data until the search button is clicked.
Click on an Order and a pop-up window will appear with the 'Order Details.'
- Custom Refund: Customize the amount that needs to be refunded.
- Full Payment Refund: Refunds the entire order amount.
- Resend Receipt: Resend the email receipt to the customer.
- Download Receipt: Downloads a copy of the receipt.
- Refund: Refund the entire order amount.
- Chargeback Information: Prepares a zip file of the order including a signature image for chargeback disputes.